Frequently Asked Questions - HLWW ISD 2687 Community Education

FAQ (Frequently Asked Questions)

How do I add auto pay for child care & preschool accounts?
How do I enroll in a course?
How do I enroll in Laker Care or Little Laker Learners Preschool?
How do I pay an invoice?
How do I print child care tax credits?
My enrollment has a waitlist status. Now what?

How do I add auto pay for child care & preschool accounts?

Auto pay for child care programs are set up per child care account. If you have multiple children or contracts with more than one program, you can have more than one auto pay set up.
To add auto pay for a child care account:
1. Navigate to your program's Eleyo site and click Sign In or Your Account.
2. Scroll down to the footer of the page and click Your Dashboard.
3. Under Your Accounts, select the desired Child Care Account.
The child care account page is displayed.
4. Under Auto Payments, click Setup Auto Payments.
The Choose Method for Auto Payments modal is displayed.

5. Select your desired payment method or click Add Saved Payment Method.
6. Click Use Selected Payment Method.
The payment method is added for the selected child care account.
Note: If you need to update credit card information or bank routing details, you need to remove the current payment method and enter the information as a new payment method.
How do I enroll in a course?
1. Navigate to your program's Eleyo site and click Sign In.
  The Sign In page is displayed.
2. Sign in to your account.
  Your Dashboard is displayed.
3. Under Current and Upcoming Enrollments, click Explore Courses. You can also search for a course by name, category, or description or use Explore All Programs.
4. Browse the available courses and select the course you would like to enroll in.
If there are multiple price options, select your pricing option for the course.
5. Click Enroll Now.
6. Select who will be attending the course.
If you are enrolling on behalf of another person, you can select them here or click Add a Relationship to add them.
7. Click Enroll Selected People. Your Cart updates with your enrollment. You can continue shopping for additional courses.
8. Click Checkout.
9.Complete the checkout process.
After enrolling in a course, you will be sent a confirmation email with further details about your course enrollment.
How do I enroll in Laker Care or Little Laker Learners Preschool?
Once you have added a child to your account you can select to enroll them in the child care / preschool provided by your district or organization directly from your dashboard.
1. Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed.
2. Sign into your account.
Your Dashboard is displayed.
3. Under "Enroll In" select the desired child service program.
The registration page for the selected child service is displayed.
4. Under "Attending Child" select the child you would like to enroll, or click Add New Child.
Clicking Add New Child will provide a form to enter the child's details. Once completed, click Add New Child.
5. Once selected, click Looks Good. Start Registering.
The Emergency Contacts and Authorized Pickups screen is displayed.
6. Review your displayed Emergency Contacts and confirm they are authorized for drop off/pick up, or click Add Emergency Contact to add new emergency contacts.
First time registrants must enter at least one emergency contact.
Note: Districts or organizations may set a minimum number of emergency contacts that are required for each child.

7. Once complete, click Verify Contacts/Pickups and Continue.
8. Review the displayed program and season information, then select your child care location.
9. Click Use Location and Continue.

Note: If your district has setup terms and conditions or any required questions for registering in child care, you will be presented with them here.

The contract schedule page is displayed.
10. Select your schedule type as either: Consistent Schedule, Pick Your Weeks, Pick Your Days, Drop-In, or Non-School Day. For Little Laker Preschool select which class options you would like.
Note: Schedule Types are set by the district or organization, not all options may be available.
- Consistent Schedule: Pick the same days of the week for every week.
- Pick Your Weeks: Choose consistent days but pick the weeks of attendance.
- Pick Your Days: Pick a varied schedule of specific dates.
- Drop-In Days: Pick selected days for emergency care without other contracted care.
- Non-School Days: Allows child care on non-school days without other contracted days.
Depending on your selection, you will be presented with different scheduling options for selecting days or weeks of care.
11. Choose your dates and times.
12. Once your schedule is selected click Complete Schedule Setup and Continue.
13. If required, complete the required questions and click Complete Questions and Continue.
The listed questions are designated by the district or organization that provides the child care and can vary from program to program.
14. Select an existing payment method or click Add Saved Payment Method.
Selecting to add a payment method will prompt you to add a bank account or credit/debit card for payment processing.
15. Click Complete Registration.
The enrollment confirmation page is displayed.

Your request for child care and/or preschool is submitted and is pending approval from the district. When the district has approved the request, you will receive an email confirmation of the approval.
How do I pay an invoice?

In Eleyo, there are several ways that you can pay for any invoiced courses or care.
To pay your current invoice:
1. Navigate to your program's Eleyo site and click Sign In or Your Account.
Your dashboard is displayed.
The "Your Invoices" section of the dashboard will contain any current invoices (including any past due balances).
2. Click the invoice to display the invoice screen.
Alternatively, you can click All Activity under "Recent Payment Activity" to display a history of all invoices and payments on your account. Selecting an invoice from the list will also display the invoice screen.
3. Click Make a Payment.
The Apply Payment Amount screen is displayed.
4. Select to pay the Current Balance Due or Specify Other Amount.
You can add payment notes to your payment.
5. Click Add to Cart.
Your cart will update with the specified payment.
6. Click Checkout.
You will be brought to the payment screen.
7. Select how you would like to pay by clicking either Bank Account or Credit/Debit Card.
8. Enter your payment information and click Create.
9. Check the box to signify you have agree to the Terms & Conditions.
10. Click Pay.
An order complete message is displayed.
If you would like to make a payment on behalf of another person, see our article on Quick Pay.
How do I print child care tax credits?

If you have paid for child care or preschool over the course of the previous year, Eleyo automatically generates tax statements for each program you have enrolled in. These statements can be downloaded from your account dashboard and will become available after January 1st of each year.
To download your child care tax statements:
1. Navigate to your program's Eleyo site and click Sign In.
The Sign In page is displayed.
2. Sign into your account.
Your Dashboard is displayed.
3. Under "Your Accounts" select the desired Child Care Account.
The child care contract page is displayed.

The Tax Statements screen is displayed.
5. Select the statement of the year you would like to view.
The PDF is downloaded to your computer.
Note: If you have multiple child care accounts, you must complete the steps above for each account.

All payments on the tax statements are categorized by the payer.
Receipts and invoices can be downloaded from the "Your History" section online. Receipts are only visible to the person that made the specific payment (not by all account owners).
If you have any questions on your tax statement, contact your district or organization staff directly for assistance.
My enrollment has a waitlist status. Now what?

Your enrollment will remain on a waitlist unless someone cancels their enrollment or the instructor agrees to take additional students. If that happens Community Education staff will be in contact with you to confirm you still want the spot.